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More information than you could ever need on how the Affordable Care Act will impact your library.
Last Updated: Jul 18, 2014 URL: Print Guide RSS Updates

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Boston Public Health Commission
1010  Massachusetts Avenue
Boston, MA 02118

Phone: 800-847-0710 or 617-534-5050

Region(s) covered: City of Boston

Caring Health Center
1145 Main Street, Suite 205
Springfield, MA 01103

Phone: 413-693-1002

Region(s) covered: Springfield metro area

Community Action Committee of Cape Cod & Islands, Inc.
372 North Street
Hyannis, MA  02601

Phone: 800-845-1999 or 508-771-1727

Region(s) covered: Cape Cod, Martha’s Vineyard, Nantucket, Cuttyhunk Island

Ecu-Health Care
71 Hospital Avenue
North Adams, MA 01247

Phone: 413-663-8711

Region(s) covered: Northern Berkshire County

Greater Lawrence Community Action Council
305 Essex Street
Lawrence, MA 01840

Phone: 978-681-4905

Region(s) covered: Lawrence, Methuen, Andover, North Andover

Hilltown Community Health Care Centers
58 Old North Road
Worthington, MA 01098

Phone: 413-238-5511

Region(s) covered: The Hilltowns of western MA (11 towns in Hampshire and Hampden counties)

Joint Committee for Children’s Health Care in Everett
484 Broadway, Room 27
Everett, MA 02149

Phone: 617-394-2414 or 617-394-0606

Region(s) covered: Everett, Chelsea, East Boston, Malden, Revere, Somerville

Manet Community Health Center
110 West Squantum Street
North Quincy, MA 02171

Phone: 617-376-3000

Region(s) covered: South Shore – incl. Quincy, Weymouth, Braintree, Canton, Milton

MAPS – MA  Alliance of Portuguese Speakers
1046 Cambridge Street
Cambridge, MA 02139

Phone: 617-864-7600

Region(s) covered: Cambridge, Somerville, Everett, Lowell, Lawrence, Framingham, Hudson, Milford, Brockton, Stoughton, Quincy, New Bedford, Fall River, Taunton

PACE – People Acting in Community Endeavors
166 William Street
New Bedford, MA 02740

Phone: 508-999-9920

Region(s) covered: Greater New Bedford – incl. New Bedford, Fairhaven, Dartmouth, Acushnet, Rochester, Mattapoisett, and Marion

Sites to know about

Please know that preparations for ACA are still evolving. Information will change, websites will update. What you've learned here today may have changed by tomorrow. Keep checking back to stay informed.


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The Affordable Care Act (ACA) is a 2010 national mandate that everybody have health insurance. The ACA will affect about 20% of the population nationwide. Here in Massachusetts, we passed a Health Care Reform Law in 2006. Because of that law, only 4% of the population is uninsured. While libraries nationwide are bracing for impact, Massachusetts librarians have been weathering the storm. Your patrons will have questions, here's where you can inform yourself and prepare to answer.


ACA in MA Webinar slides

Q&A from the Webinar held 10/24/2013

Q:We have many patrons who don't know how to use a computer. Can they sign up by phone?

A: Yes. To enroll, call 1-877-MA-ENROLL (1-877-623-6765), TTY 1-877-623-7773.

Q: Do you have a Navigator who handles Central Mass?

A: Navigators will help where they are needed. Look in this guide for the presentation titled "MA Navigator Info" for a map of Navigator coverage in MAssachusetts. Contact the Navigator closest to you.

Q: Can you give us a list of the 10 organizations that are certified navigators?

A: Follow this link:

Q: So do we send patrons to see a Navigator, or one of the Counselors at the local CHC?

A:Counselors are available to assist with the enrollment process. Navigators have a wealth of information and can assist with information leading up to enrollment.

Q: If applicants come to us with the enrollment form and want to apply usig a library PC, do you advise us against trying to help them? Or do you think that is something we could do?

A: While we all want to be as helpful as possible, we do discourage library staff from assisting with the actual enrollment. There are many occassions where private information is required. We have provided Certified Application Counselors who are trained in supporting the enrollment process.

Q: Are there sufficient numbers of phone operators so patrons can call to enroll without getting really frustrated trying to get through?  (Have had many patrons extremely frustrated with trying to access other gov't orgs over phone like unemployment benefits office.

A: We have recently added oprerators and are continually working to improve registration, but sometimes there will be a wait. Enrolling over the phone does take a bit of time. Enrolling online is definitely the fastest and easiest way to go.

Q: Would love brochures and info to pass out to patrons. What's best way to order that for our library?

A: You can print on demand by following this link: or contact your closest Navigator for more information.

Q: What would a navigator do if we had a day with them in our library?

A: That is something you would need to explore with the Navigator near you. The capabilities and approach varies with each Navigator depending on environment, staffing and infrastructure. Reach out to your local Navigator and explore the options in your area.

Q: Can a person go to anyone of these Navigators? Or do they have zones?

A: Refer to the map mentioned above. Once criteria used to award Navigator grants was areas of greatest need. So some areas are very clearly within a particular Navigators area of responsibility. In those areas where no Navigator is clearly responsible, we encourage you to approach the Navigator closest to you.

MA Resources

  • Commonwealth Care Extention of Coverage Fact Sheet
    In order for Commonwealth Care members to have the opportunity to take full advantage of the federal open enrollment period, the Massachusetts Health Connector has completed a process that will extend Commonwealth Care coverage and will allow members to continue to receive this coverage through the end of March, if necessary. Details here.
  • List of Navigators and Certified Application Counselors
    The list of the 10 Navigators - those organizations responsible for direct outreach.
  • Outreach events in MA
    A centralized calendar of events being held by the Health Connector or Navigators

MA Navigator info


Important dates for ACA

June 2013
The Marketplace Call Center opens
TTY: 1-855-889-4325

July 2013
Set up an account at

September 2013
Get personalized help in your area

October 1, 2013
Open Enrollment starts

January 1, 2014
Health coverage can start

March 31, 2013
Open Enrollment ends


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MLS - Northampton
508-357-2121 ext.118
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