MLS Delivery: Home

To be added to the delivery email list and receive updates and announcements regarding delivery, please email delivery@masslibsystem.org.

Please make sure at least one person from your library receives emails. We periodically put out important policy information and pertinent changes. 

MLS contracts with Optima Shipping. MLS Delivery is provided to support resource sharing amongst Massachusetts Libraries. Currently, delivery is provided to over 500 libraries of all types across the state of Massachusetts. MLS delivery is used to ship between 14 and 15 million items annually among MLS member libraries and the library resource sharing networks.

This guide will provide you with all the necessary information about delivery, such as route information, what to do with mis-sorted items, filling out a lost or damaged claim form, etc. 

Is your Library or some of your staff new to delivery? Find everything you need to know about delivery in our Welcome Packet below.

When to Contact MLS 
delivery@masslibsystem.org

• Changes made to your delivery schedule due to holidays, library closings, additions and cancellations
• If your delivery is delayed
• Receiving mis-sorted or damaged items
• Joining the delivery email list
• General delivery questions (mis-sorts, bin requests, items lost in transit, etc.)

 When to Contact Optima
 customerservice@shipoptima.com

• If your library has an unscheduled closure or is inaccessible for delivery
• Changes made in delivery instructions needed for your driver (alarm codes, spare keys, etc.)
• Ongoing delivery issues, including mis-sorted, missing, damaged items, driver issues, etc.

Have a delivery question or concern? Contact Us!

Optima Customer Service:

customerservice@shipoptima.com

781-569-0201 

MLS Delivery:

delivery@masslibsystem.org

(508) 357-2121 option 1
(866) 627-7228

Is your Library or some of your staff new to delivery? Find everything you need to know about delivery in our
Welcome to Delivery Packet.