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Massachusetts Policy Collection
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Decertified Libraries and Borrowing Privileges
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Local History Collection Development Policies
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Customer Service Policies
Sample Massachusetts Policies:
Memorial Hall Library, Andover:
Customer Service Policy
Chelmsford Public Library:
Public Service Policy
Freetown Public Libraries:
Customer Service Policy
Saugus Public Library:
Customer Service Policy
Thomas Crane Public Library:
Customer Service Policy
Customer Service Standards
Sample Massachusetts Standards:
Somerville Public Library:
Customer Service Standards
Watertown Public Library:
Customer Service Standards
Wilmington Memorial Library:
Customer Service Standards
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