Here you will find resources and tools that will give you an overview of user experience (UX) and strategies to better understand your community.
Download a PDF version of the Beyond Surveys workshop.
There are many great UX/Design Theory toolkit out there for you to use. Here are a few:
One of the best ways to learn more about UX in libraries is to follow what people are doing in the field. Here are some of the librarians, researchers, anthropologists, and writers who have shaped our understanding of UX.
Sometimes surveys really are the way to get the data you want about your community. When that is the case, be sure that your survey design is solid. Here are some resources to help you create effective surveys.
Here you will find descriptions for the exercises discussed in the workshop.