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Here you will find resources and tools that will give you an overview of user experience (UX) and strategies to better understand your community. This guide was first created in April 2016 and updated in 2022.
UX Journals, Magazines, & Articles
From the MLS Professional Collection
The Design of Everyday Things by
Publication Date: 2013-11-05
Putting the User First by
Publication Date: 2014-09-01
Useful, Usable, Desirable by
Publication Date: 2014-07-01
User Experience in Libraries by
Publication Date: 2016-05-17
While consent forms are not always necessary for observational research, it is important to consider their use for more formal studies, or if there is any concern about participant privacy or impact.
Read more about ethics in User Experience research from UXPA and UX Booth.
Beyond Surveys Workshop
Download a PDF version of the Beyond Surveys workshop.
"Pick battles big enough to matter, small enough to win."
There are many great UX/Design Theory toolkit out there for you to use. Here are a few:
Voices of UX
One of the best ways to learn more about UX in libraries is to follow what people are doing in the field. Here are some of the librarians, researchers, anthropologists, and writers who have shaped our understanding of UX.
Designing Better Surveys
Sometimes surveys really are the way to get the data you want about your community. When that is the case, be sure that your survey design is solid. Here are some resources to help you create effective surveys.
Here you will find descriptions for the exercises discussed in the workshop.
Other Ways to Understand Your Community
Measure the Future
Open hardware systems to give libraries analytics about space. From Jason Griffey, and funded by the Knight Foundation.
Small wifi hotspots that can push info to or gather data from library users.