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Social Services Resource Guide for Massachusetts Librarians: Community Supports

Explore this resource guide to learn about ways that your library can provide responsive services to your patrons' social services needs. #librariestransform

Community supports in Massachusetts for persons experiencing mental illness, substance use disorder, or homelessness.

Social Services Resource Guide


211 (United Way:  Community Resources)

Crisis Textline 741741

Disaster Distress
1(800) 985-5990

Massachusetts Substance Abuse Helpline
1(800) 327-5050

National Domestic Violence Hotline
1 (800) 799-SAFE (7233)

National Sexual Assault Hotline
1(800) 656-HOPE (4673)

National Suicide Prevention Hotline
1(800) 273-TALK (8255)

Get Immediate Help

For LGBTQ:  1(800) 4-U-TREVOR (488-7386)

Parental Stress Hotline
1(800) 632-8188

1(877) 785-2020

Samaritans Call or Text
1 (877) 870-4673

SAMHSA Treatment Referral Helpline
1(800) 662-HELP (4357)

Veterans Crisis
1 (800) 273-8255 and Press 1 or text message 838255


For People with Intellectual or Developmental Disabilities

Massachusetts Library System Declaration of Inclusion

The MLS Team is committed to providing services that benefit and contribute to the library profession’s core values: diversity, inclusion, equity, access to information, free expression, privacy, and social justice.