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De-escalation Guide for Libraries: Home

De-escalation Resources for Massachusetts Libraries

About this guide

Discover resources to de-escalate distress behaviors at your library.

De-escalation Techniques

De-escalation Trainings

Library Incident Reporting

About Incident Reporting

Examples of Library Incident Report Forms

Incident Tracking Tools

Recommended Reading

About this guide

This guide was created by Michelle Eberle, Massachusetts Library System Consultant, Certified Crisis Prevention Institute Verbal Intervention Trainer.