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The Art of Employee Communication

Discussion and Reflection

  1. Think of a performance situation at your workplace (or elsewhere in your life). How would you apply the SBI (Situation - Behavior - Impact) Feedback Method?
  2. How might you engage in appreciative inquiry for the same situation? Can you think of any circumstances when you might prefer one of these approaches over the other?
  3. Can you think of an example of unconscious bias in the workplace? What impact has it had? What advice would you give to the people affected? (Having trouble thinking of one? You may wish to review this article first.)

 

References

"Shifting the Center: Transforming Academic Libraries through Generous Accountability"
Keynote from anti-oppression activist and facilitator McKensie Mack, ACRL Together Wherever, June 2020:

Additional Links and Resources