LibGuides: The Art of Employee Communication: Feedback Methods and Caveats

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The Art of Employee Communication: Feedback Methods and Caveats
Slides with speaker notes
The Art of Employee Communication: Feedback Methods and Caveats (transcript)

Discussion and Reflection

Think of a performance situation at your workplace (or elsewhere in your life). How would you apply the SBI (Situation - Behavior - Impact) Feedback Method?
How might you engage in appreciative inquiry for the same situation? Can you think of any circumstances when you might prefer one of these approaches over the other?
Can you think of an example of unconscious bias in the workplace? What impact has it had? What advice would you give to the people affected? (Having trouble thinking of one? You may wish to review this article first.)

References

Daring Greatly by Brené Brown
ISBN: 1592408419
Publication Date: 2015-04-07
Feedback That Works by Sloan R. Weitzel; Center for Creative Leadership Staff (Contribution by)
ISBN: 9781604919219
Publication Date: 2019-08-01
Includes the SBI Feedback Method (Situation-Behavior-Impact)

Appreciative Inquiry: Organization Development and the Strengths Revolution
By Jacqueline Stavros, Lindsey Godwin, and David Cooperrider; In book Practicing Organization Development: Leading Transformation and Change, 4th ed, Chapter 6 (John Wiley and Sons: 2016).

Conversations Worth Having by Jacqueline M. Stavros; Cheri Torres; Jackie Stavros; David L. Cooperrider
ISBN: 152309401X
Publication Date: 2018-05-22

Appreciative Performance Communications Process
Performance review process based on appreciative inquiry, with employee and supervisor forms and questions
Identify your top performers: Eliminating bias from performance appraisals
By Felicity Menzies, CEO and Diversity & Inclusion Consultant at Include-Empower, July 2020

"Shifting the Center: Transforming Academic Libraries through Generous Accountability"
Keynote from anti-oppression activist and facilitator McKensie Mack, ACRL Together Wherever, June 2020:

Applying Performance and Conduct Standards to Employees with Disabilities
Guidance from the U.S. Equal Employment Opportunity Commission
Job Accommodation Network
Resources for employers and individuals with disabilities to help navigate workplace accommodations
You Just Had a Difficult Conversation at Work. Here’s What to Do Next
By Dolores Bernardo, Harvard Business Review, May 2017
Elevation through reflection: closing the circle to improve librarianship
MLS member librarian Stephanie Friree Ford, Manager of Library Resources at McLean Hospital in Belmont, MA, is one of the authors of this paper, Journal of the Medical Library Association, 2020.

Additional Links and Resources

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition by Kerry Patterson; Joseph Grenny; Ron McMillan; Al Switzler
Call Number: 153.6 PATTERSON 2012
ISBN: 9780071771320
Publication Date: 2011-09-09
Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback) by Kerry Patterson; Joseph Grenny; Ron McMillan; Al Switzler; David Maxfield
ISBN: 9780071829311
Publication Date: 2013-06-14
Conflict Management for Libraries by Jack G. Montgomery; Eleanor I. Cook
Call Number: PROF 023 MONTGOMERY
ISBN: 083890890X
Publication Date: 2005-01-01

Giving Feedback
Articles from Harvard Business Review
Receiving Feedback
Articles from Harvard Business Review
The Center for Appreciative Inquiry
Offers extensive resources for learning more about appreciative inquiry, including books, videos, facilitated trainings, and the AI Commons. Start with this video introduction to the five core processes of AI.
Appreciative Inquiry Commons
Search or browse this collection of hundreds of resources on appreciative inquiry.
How performance management can foster diversity and inclusion
Small Improvements blog, February 2019
Include-Empower.com
Tip sheets and white papers on fair appraisal and employee development can be found in resources. Also explore diversity and inclusion training info under services for more resources on unconscious bias in the workplace.
Leading from the Center: Reimagining Feedback Conversations in an Academic Library
By Ashley Rosener, Emily Frigo, Susan Ponischil, Annie Bélanger, Jacklyn Rander, & Elisa Salazar, In the Library with the Lead Pipe, September 2019