Skip to Main Content

Statewide Databases: Support

The statewide databases provide all who live, work and learn in Massachusetts with access to a wide array of resources at an incredible savings.

Troubleshooting 101

The secret to our success? Nearly all our support questions can be solved using these three steps! Start here!

  1. Are you using the right links?
  2. Can't find your school library? You must update your MLS membership.
  3. Asking you for a barcode/password at the library? Your IP addresses likely changed. Use to find your new IP addresses and let us know!  (Be sure to test on multiple computers - wired and Wi-Fi!)

Contact MLS

Have a question? Need help? Contact MLS Databases Support:

Contact the Vendors

If you are experiencing problems with one specific product, contact the vendor directly for the speediest support.


Encyclopedia Britannica
800.621.3900 x7160
Technical Support Submission Form

800.877.4253, Option 4

Submit a Case

Transparent Language


Question Submission Form

Browse FAQ by Topic or Search by Keyword