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Statewide Databases: Support

The statewide databases provide all who live, work and learn in Massachusetts with access to a wide array of resources at an incredible savings.

Contact the Vendors

If you are experiencing problems with one specific product, contact the vendors directly for the speediest support.

Encyclopedia Britannica
Technical Support Submission Form
800.621.3900 x7160
edsupport@eb.com

Gale
gale.technicalsupport@cengage.com
800.877.4253, Option 4
http://support.gale.com/mlin

Proquest (Boston Globe)
tsupport@il.proquest.com
800.889.3358

Contact MLS

If you have more general questions about the statewide databases or wish to notify MLS about interactions with specific vendors, please use the Contact MLS via the Support Form.

Troubleshooting 101

The secret to our success? Nearly all our support questions can be solved using these three steps! Start here!

  1. Are you using the right links?
  2. Can't find your school library?  You must update your MLS membership.
  3. Asking you for a barcode/password at the library?  Your IP addresses likely changed.  Use IPchicken.com to find your new IP addresses and let us know!  (Be sure to test on multiple computers - wired and WiFi!)

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