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Commonwealth eBook Collections: Support

Contact MLS

Have a question? Need help? Please contact us at MLS anytime:

Check the real time operational status of OverDrive's products and platforms (Sora, Libby, Marketplace, etc.): https://status.overdrive.com/

Additional Support for Schools

Contact OverDrive

Renee Lienhard, rlienhard@overdrive.com (OverDrive Marketplace, Public Library Connect)
Angela DiBenedetto, adibenedetto@overdrive.com (authentication, student account issues)

Training and Promotion

Frequently Asked Questions (FAQ)

Additional Support for Non-Network Public Libraries

Contact SAILS

SAILS Support: support@sailsinc.org

Training and Promotion

OverDrive Resource Center

Browse FAQ by Topic or Search by Keyword

Last Updated: Jul 10, 2025 3:35 PM
URL: https://guides.masslibsystem.org/cec/home
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Subjects: Commonwealth eBook Collection

Tags: audiobooks, CEC, digital resources, ebooks, electronic resources, online resources, Overdrive, Sora