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MLS Delivery: Home

This guide introduces delivery at the Massachusetts Library System and provides all the necessary information about delivery, routes, scheduling, claim forms, etc.

Want to join the Delivery List-Serv?

To be added to the delivery email list and receive updates and announcements regarding delivery, please email delivery@masslibsystem.org.

Please make sure at least one person from your library receives emails. We periodically put out important policy information and pertinent changes. 

About MLS Delivery

MLS contracts with Optima Shipping. MLS Delivery is provided to support resource sharing amongst Massachusetts Libraries. Currently, delivery is provided to over 500 libraries of all types across the state of Massachusetts. MLS delivery is used to ship between 14 and 15 million items annually among MLS member libraries and the library resource sharing networks.

Welcome to Delivery Packet

Is your Library or some of your staff new to delivery? Find everything you need to know about delivery in our
Welcome to Delivery Packet.

Welcome to Delivery at the Massachusetts Library System!

This guide will provide you with all the necessary information about delivery, such as route information, what to do with mis-sorted items, filling out a lost or damaged claim form, etc.

Is your Library or some of your staff new to delivery? Find everything you need to know about delivery in our Welcome Packet.

Delivery Contacts Reminder

When to Contact MLS 
delivery@masslibsystem.org

  • Changes made to your delivery schedule due to holidays, library closings, additions and cancellations
  • If your delivery is delayed
  • Receiving mis-sorted or damaged items
  • Joining the delivery email list
  • General delivery questions (mis-sorts, bin requests, items lost in transit, etc.)

 When to Contact Optima
 customerservice@shipoptima.com

  • If your library has an unscheduled closure or is inaccessible for delivery
  • Changes made in delivery instructions needed for your driver (alarm codes, spare keys, etc.)
  • Ongoing delivery issues, including mis-sorted, missing, damaged items, driver issues, etc.
  • Issues or requests that occur over the weekend

Contact Information

Have a delivery question or concern? Contact Us!

Optima Customer Service:

customerservice@shipoptima.com

(800) 872-4004

MLS Delivery:

delivery@masslibsystem.org

(508) 357-2121 option 1
(866) 627-7228

 

Route Delays

Delays and problems: Please keep an eye on this page if your Delivery is running late.​

January 24: THREE DELAYS - please scroll down...

January 24, 2020, 11:42 AM:

Route Delay: WEST 2

This route is running approximately 2 hours behind schedule today due to an interim driver.

The following libraries are affected
Warwick
Dickinson
Carnegie
Greenfield
GCC
Tilton Library
Sunderland
Jones
Goodwin
Five colleges
Granby
Clapp
Young Men’s
Gilbertville
Paige Memorial

January 24, 2020, 11:01 AM:

Route Delay: METROWEST 3

This route will be delayed due to a flat tire. I will send an update when the driver resumes delivery. UPDATE: Delivery has been resumed (11:40 AM)

The following libraries will be affected.
Robbins
Belmont
Watertown
Waltham
Bedford

January 24, 2020, 10:36 AM:

Route Delay: SEMLS 6A

This route has been split in half and given to 2 drivers. The stops below will be done today but they will be delayed.
 These 3 stops will be done around noon and 1:30 pm.
Eastham 
Orleans
Brewster
 
These 3 stops will be done around 2 and 4 pm
Provincetown
Truro
Wellfleet
 
Please contact customerservice@shipoptima.com if you have any questions.