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As staff start to return to libraries, the MLS ILL Team wanted to reach out and answer a few questions we've been getting lately.

What should we do with returns?
At this time, we recommend not returning items to their home library. Many libraries are not accepting returns because their buildings are not staffed, and we are concerned about packages getting lost. If your loans are coming due or are overdue, try requesting a renewal. If your renewal is denied, let us know and we can contact the lending library. 

Can we place new requests?
We can try to process new requests, but the overwhelming majority of libraries across the country are not lending physical items. It is more than likely we will end up cancelling this request due to a lack of lenders. If your patrons are willing, we recommend waiting a bit longer before placing new ILL requests. 

Finally, we have a lot of loans that were shipped in early March but did not arrive before libraries started closing.  When you have a chance to look at incoming mail, please take the time to update loans that arrived safely to Received in Clio, and request renewals if they are overdue. Please let us know if any loans have not arrived (keeping in mind that some might be coming through statewide delivery and won't arrive until delivery resumes sometimes in the future).

As always, please feel free to contact us at any time with questions at: ill@masslibsystem.libanswers.com

Thank you, and stay safe!
Alison, Kate, Laura, and Vincent

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Posted 6/8/2020 to listservs:
mls-ill-q@mblc.state.ma.us
< and >
mls-ill-w@mblc.state.ma.us 

Contact us!

Resource Sharing Team
ill@masslibsystem.libanswers.com
866-627-7228 select option #4

Laura Bogart, Resource Sharing Assistant
laura@masslibsystem.org x318

Kathryn Bowen, Resource Sharing Assistant
kathryn@masslibsystem.org x321

Vincent Nguyen, Resource Sharing Assistant
vincent@masslibsystem.org x316

Alison DeMers, Resource Sharing Librarian
alison@masslibsystem.org x317

Scott Kehoe, Library Resources Director
scott@masslibsystem.org x308

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