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Interlibrary Loan: Home

A guide to resource sharing activities and services at MLS and beyond.

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COVID-19 and ILL: FAQs

Can I place new requests?

Yes! If your patrons are looking for material, please feel free to place requests. Not all libraries are back to lending physical materials, but many are, so we will do our best to find a lender.

Why is this loan taking so long to arrive?

We are seeing longer shipping times through the mail due to increased USPS volume in November and December. They are still working through the backlog. Library mail normally takes 2-3 weeks to arrive; we are seeing some shipping times closer to 4-6 weeks. Please let us know if ILLs have not arrived and we will check with the owning library. 

Items coming through Delivery are also taking a little longer; many libraries currently have fewer Delivery days than their normal routes which is adding to time spent in transit. If items haven’t arrived within 2 weeks please let us know so we can check with the owning library and Delivery.

Please continue to update Clio promptly so we (and the lending library) know the item arrived safely. 

My ILL arrived near or after the due date. Can I renew?

After you update Clio to Received, you will be able to request a renewal from the lending library. Go to Update Options and click on Renewal Request. Enter your new desired due date in the "Renewal Request Date" field. You will receive an automated email stating whether the lender approved or denied the renewal. Libraries are very understanding of shipping delays and have been generous with granting renewals. If the renewal is denied, please let us know.

An out-of-state library emailed me directly asking to borrow something in my library's collection. What should I do?

Normally, we would ask you to forward those requests to us. However, right now we are not lending materials on behalf of member libraries. We are not sure when we will be able to resume. If you are not willing to loan, feel free to decline the request. If you are willing to loan, check it out in your local system in whatever way is best per your local/network policies. Keep in mind time in transit when calculating a due date. 

Questions? Concerns? Email the ILL team at ill@masslibsystem.libanswers.com
(Updated 1/19/2021)

Contact us!

Resource Sharing Team
ill@masslibsystem.libanswers.com
866-627-7228 select option #4

Laura Bogart, Resource Sharing Assistant
laura@masslibsystem.org x318

Kathryn Bowen, Resource Sharing Assistant
kathryn@masslibsystem.org x321

Vincent Nguyen, Resource Sharing Assistant
vincent@masslibsystem.org x316

Alison DeMers, Resource Sharing Librarian
alison@masslibsystem.org x317

Scott Kehoe, Library Resources Director
scott@masslibsystem.org x308

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