Skip to Main Content

Interlibrary Loan: Training and Documentation

A guide to resource sharing activities and services at MLS and beyond.

ILL Listservs

Announcement Lists

Subscribe to our MLS-ILL list for important announcements and messages about mediated interlibrary loan services. The archive of previous announcements are available to view in case you've missed them at

Libraries in the the former Central, Southeastern, and Western Regions (formerly served by Thomas Crane/Quincy) can subscribe here

Libraries in the former Boston, Metrowest, Northeast Regions (formerly served by Wellesley Free Library) can subscribe here.

Search the MLS Professional Collection


Training Guides


Interlibrary Loan Community Chats

Laura Bogart and the rest of the Resource Sharing Team staff host Interlibrary Loan Community Chats whenever a new topic of interest comes up. Each one is recorded, and you can find the recordings below. To join future Community Chats, please register at the ILL/Delivery section of our calendar. To find other exciting events hosted by MLS, go to To find recordings of webinars, please continue scrolling down.

  • What would you like to learn about next? Email !
  • Wednesday, March 2, 2022: Topic: "Let's discuss the USA ILL Code!" The entire first half is on the USA ILL Code, so there aren't topic timestamps until the Q&A session begins. 40:30: Finding prior recordings and upcoming webinars. 42:00: What happens during mail disasters? 44:20 Copyrights? 47:00 Forgiving lost ILL items? 53:00 How does ILL interact with international law? 
  • Wednesday, February 23, 2022. Topic: "Finding AV encoding on OCLC" Timestamps: 00:28 Sometimes Zoom links are weird. 06:35 What you need to know about DVD encoding (Regions and format); 12:20 Resources for playing different regions and formats; 14:00 How to see the different regions and formats on; 25:30 What information should be included in requests? 26:50 Series split into volumes or individual discs; 31:00 Where is patron information stored? 32:40 CDs are universal and some regions and formats are getting mixed now; 35:00 Some TV series and movies are not released at all now, while the streaming service makes them exclusive; 37:00 What about universal or region free players? 40:00 Do some multi-region players only allow a certain number of switches between regions or formats? 46:30 VHS as an alternate option; 50:00 Where to find recordings and upcoming ILL Zoom events.
  • Wednesday, February 2, 2022. Timestamps and topics: 00:00 Welcome, introductions, and Zoom how-to; 3:20 where to find prior recordings and trainings; 07:37 free tracking label stickers, and how long you need to saving tracking info; 16:00 what about international tracking numbers?; 17:22 ILL procedures for homebound patrons; 23:25 when to renew through Clio and when to contact MLS staff for help renewing.
  • Wednesday, January 19, 2022. Timestamps and topics: 00:00 Welcome, introductions, and Zoom how-to; 02:39 A quick behind the scenes demonstration of what we see when we upload requests from Clio and fill them on WorldShare plus a reminder to tell us when you change your contact information; 10:40 Free tracking label stickers!; 13:04 statewide Delivery service issues; 18:10 how to search for your ILLs in Clio
  • Wednesday, January 5, 2022 Timestamps and topics: 00:00 Welcome and introductions; 01:50 Postal service delays, free tracking label stickers, and "has this arrived?" notices; 07:07 how to get to the ILL listserv and other listservs;  09:35 how to save notes in Clio; 12:25 how long do the tracking labels take to arrive?; 13:45 how long can requests stay in pending before being shipped? / academic libraries closing during holidays; 18:08 renewal policies on mediated ILL and on ComCat.
  • 2021 recordings: 
  • Chats co-hosted with Delivery and eResources:

Updating Clio, with Q&A

Receiving requests in Clio

Renewing and Returning in Clio

Contact us!

Resource Sharing Team (best method for email)
866-627-7228 select option #4

Laura Bogart, Resource Sharing Assistant x318

Kathryn Bowen, Resource Sharing Assistant x321

Vincent Nguyen, Resource Sharing Assistant x316

Alison DeMers, Resource Sharing Librarian x317

Scott Kehoe, Library Resources Director x308

Upcoming ILL Events

ILL Community Chat
Wednesday, February 16, 2022
2:00pm - 3:00pm
Online, Register here:

Receive Email Updates

Receive email alerts whenever guides of interest to you are published.

Receive email updates.