Interlibrary Loan: Making and Managing Requests

ILL Code for the United States [ALA/RUSA] -Updated June 2023

Interlibrary Loan

• Mediated ILL via MLS
• Document Delivery via BPL
• Worldcat

State-wide eContent via MLS & MBLC

• Commonwealth eBook Collections
• Statewide Databases

Library for the Commonwealth (BPL)

• BPL online resources
• BPL eCard registration
• ILLiad Document Delivery

Delivery Services

• MA state-wide delivery via MLS
• Interstate Delivery with RI

Related Services and Partners

• Massachusetts Libraries
• Commonwealth Catalog
• Automated Networks in MA

The Massachusetts Library System provides Mediated Interlibrary Loan services for member libraries. MLS requests returnable items, while the Boston Public Library handles requests for Document Delivery or non-returnable copy requests.

• Document Delivery via Boston Public Library
• ILL via Massachusetts Library System
• World Language Deposit Collection via Boston Public Library

Resource Sharing Team

ill@masslibsystem.libanswers.com (best method for email)
866-627-7228 select option #4

Laura Bogart, Resource Sharing Assistant
laura@masslibsystem.org x318

Kathryn Bowen, Resource Sharing Assistant
kathryn@masslibsystem.org x321

Heidi Flynn, Resource Sharing Assistant
heidi@masslibsystem.org, x303

Vincent Nguyen, Resource Sharing Assistant
vincent@masslibsystem.org x316

Alison DeMers, Resource Sharing Librarian
alison@masslibsystem.org x317

Scott Kehoe, Library Resources Director
scott@masslibsystem.org x308